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FAQ

What is your return policy? 
We hope you love your Cesta bag.  But if you don’t, we accept the return or exchange of any unworn, unaltered basket, that wasn't purchased using a promo code, within 15 days of delivery.  All items purchased on promotion are final sale. For an exchange, please place a new order online.  Send us an email to support@cestacollective.com and we’ll help you with the details.

What is your shipping policy? 
We offer free shipping & returns on domestic orders via UPS.

Does Cesta ship Internationally? 
I live abroad, does Cesta Collective ship internationally? Yes, we ship all over the world but international orders are final sale only i.e. no returns or exchanges.  Please email us if you have any questions.

What payment options do you accept?  
We accept all major credit cards (AMEX, Visa, Mastercard) & PayPal. 

How fast are orders processed? 
We’re a small team; but, we will always try our best to get you your basket in a flash.  However, we’re not magicians! Please allow 1-4 business days to process and pack your order.  All orders are shipped via two-day shipping but,  if you need it yesterday email us and we’ll figure something out.  We’ve been there ourselves!

I placed a pre-order, when can I expect my new Cesta basket?
As every basket is handwoven in Rwanda, and finished by hand in Italy, our bags take time to produce.  Email us at support@cestacollective.com and we’d be happy to give you an accurate estimate.