Shipping & Returns

We ship all over the world via UPS & DHL.  All rates are calculated at checkout,  so please enter your shipping address at checkout to determine shipping cost.  Customers outside of the US: you will be responsible for customs & duties fees. 

We're a small team but we'll try our best to get you your basket in a flash. However, we’re not magicians.  Please allow 1-4 business days for us to process and pack your order. 

For Pre-Orders, please note that every basket is handwoven in Rwanda -- it takes one woman 3-7 days just to complete the basket portion of your future bag.  Email us at support@cestacollective.com and we’d be happy to give you an accurate estimate on delivery.  

We hope you love your Cesta bag,  but if you don’t:

• We accept the return or exchange of any unworn, unaltered basket within 15 days of delivery.

• If you do decide to return your bag, we will deduct $15 from your refund for return shipping and restocking.

• For an exchange, please place a new order online.  Send us an email to support@cestacollective.com and we’ll help you with the details. 

• All items sold on promotion are final sale. 

• All international orders are final sale.