Shipping & Returns
We ship all over the world via UPS & DHL. All rates are calculated at checkout, so please enter your shipping address at checkout to determine shipping cost. Customers outside of the US: you will be responsible for customs & duties fees.
We're a small team but we'll try our best to get you your basket in a flash. However, we’re not magicians. Please allow 1-4 business days for us to process and pack your order.
For Pre-Orders, please note that every basket is handwoven in Rwanda -- it takes one woman 3-7 days just to complete the basket portion of your future bag. Email us at firstname.lastname@example.org and we’d be happy to give you an accurate estimate on delivery.
We hope you love your Cesta bag, but if you don’t:
We accept the return or exchange of any unworn, unaltered basket within 15 days of delivery.
If you do decide to return your bag, we will deduct $15 from your refund for return shipping and restocking.
For an exchange, please place a new order online. Send us an email to email@example.com and we’ll help you with the details.
All items sold on promotion are final sale.
All international orders are final sale.